![]() Thus, the rest of the team won’t get distracted. Once a lead already has an assigned responsible service agent, he or she will be the only one to be notified. ![]() Moreover, if a potential customer texts you for the first time, a lead card will be created and saved to the system. ![]() For example, the whole team will be able to view and respond to messages received through WhatsApp together as the app is no longer limited to a single phone and user. Through the WhatsApp Business API, businesses can finally integrate WhatsApp with Customer Relationship Management (CRM) software, saving them from a lot of hassle while boosting team productivity and streamlining communications with different stakeholders.Īdding WhatsApp to a CRM system unlocks many add-ons. In August 2018, Facebook announced the launch of WhatsApp Business API, making it practical for brands to manage large volumes of messaging inquiries. Read more: How Singtel leverages WhatsApp Business to drive Customer Experience 3.0 How to set up a multi-user login on WhatsApp Business?Īs we just said, WhatsApp’s #1 position in the global messenger apps ranking list is well-earned. Unlock your phone if you’re on iOS 14 or above: Point your phone at the screen of the device you want to link to scan the QR code. ![]() If you don’t have biometric authentication enabled, you’ll be prompted to enter the pin you use to unlock your phone. If your device has biometric authentication, follow the on-screen instructions.
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